Effective Date: June 10, 2026
At Khurpi Gardens Private Limited, we take great care in nurturing and delivering healthy plants and quality gardening products. As plants are living organisms and their health depends on proper care after delivery, our refund and replacement policy is designed to be fair to both our customers and our business.
Plant Replacement Guarantee
We offer a 15-Day Plant Replacement Guarantee on eligible plants purchased from Khurpi.
If a plant purchased from us dies within 15 days of delivery, customers may be eligible for a one-time replacement, subject to the conditions outlined below.
Eligibility for Replacement
To request a replacement, customers must:
- Contact us within 15 days of receiving the plant.
- Provide clear photographs of the plant showing its condition.
- Provide the order number or proof of purchase.
- Demonstrate that the plant received reasonable care, including appropriate watering, sunlight, and placement.
Replacement Process
Once your request is reviewed and approved:
- We will provide a replacement plant of the same variety, subject to availability.
- If the same plant is unavailable, we may offer a similar plant of equal value.
- Replacement requests are limited to one replacement per plant purchased.
- Shipping or delivery charges for replacements may apply depending on the customer’s location.
Exclusions
The 15-Day Plant Replacement Guarantee does not apply to:
- Damage caused by overwatering or underwatering.
- Improper sunlight exposure.
- Pest infestations occurring after delivery.
- Physical damage caused by customers, pets, animals, or third parties.
- Extreme weather conditions, including heatwaves, frost, flooding, storms, or drought.
- Plants repotted, transplanted, or significantly altered after delivery.
- Clearance, discounted, or specially marked non-replaceable plants.
- Plants purchased for commercial resale purposes.
Non-Plant Products
For gardening tools, pots, planters, soil, fertilizers, and other non-living products:
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team.
Upon verification, we may:
- Replace the product;
- Repair the product (where applicable); or
- Issue a refund or store credit at our discretion.
Return Conditions
Returned products must:
- Be unused and in original condition.
- Include original packaging where applicable.
- Be accompanied by proof of purchase.
Landscaping and Service Refunds
Landscaping consultations, garden design services, maintenance services, and other professional services are generally non-refundable once work has commenced.
Any refund requests relating to services will be reviewed on a case-by-case basis.
Refund Processing
Where a refund is approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on the payment provider and banking institution.
- Khurpi Gardens Private Limited is not responsible for delays caused by payment processors or banks.
How to Request a Replacement or Refund
To initiate a replacement or refund request, please contact us with your order details.
Khurpi Gardens Private Limited
Email: hello@khurpi.in
Phone: +91 8434531153
WhatsApp: +91 8434531153
Location: Pawapuri, Nalanda, Bihar, India
Policy Updates
Khurpi Gardens Private Limited reserves the right to modify this Refund & Replacement Policy at any time. Updated versions will be published on our website with a revised effective date.
Simple Customer-Friendly Summary
🌱 Plant died within 15 days? Send us photos and your order details, and we’ll review it for a replacement.
📦 Received a damaged or incorrect product? Inform us within 48 hours.
🛠️ Landscaping and consultation services are generally non-refundable once work has started.
💚 Our goal is to ensure every customer has a positive gardening experience with Khurpi.